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Terms & Conditions

FIRST-TIME CUSTOMERS:  First time customers must make their initial purchase with a valid credit card, submit a new customer application, and provide a copy of their tax exemption certificate.

MINIMUM ORDER FOR FIRST TIME CUSTOMERS: $250

MINIMUM REORDER: $200; a $20 handling charge will be added to orders below $200.

SHIPPING:  FOB Newport News, VA

FREIGHT RATES:  Freight Rates apply to a single order (with same ship date and location within the contiguous U.S.) on an account in good credit standing or paid via credit card. Alaska, Hawaii, and Puerto Rico orders ship at actual freight rates. Promotional orders ship at actual freight rates, unless otherwise noted.

Order Total

Freight Rate

$200-$499.99

25%

$500-$999.99

15%

$1,000-$1,999.99

10%

$2,000+

5%

 

BACKORDERS:  If a product(s) is not available to ship it will be canceled from the order and refunded, as needed.

DAMAGED MERCHANDISE:  Contact our Customer Service Center within 10 days of receipt of merchandise to report damages, quality problems, or any other dissatisfaction.  Foreside does not accept returned damaged merchandise.

RETURNS:  Unauthorized returns will not be accepted.  All authorized returns must have a RMA number. Returned merchandise will be subject to a 20% restocking fee and all related freight charges.

TERMS:  We accept VISA, MasterCard, American Express, Discover, PayPal.  Payments made by check will be mailed to Foreside, 819 Bluecrab Road, Newport News, VA 23606.  Payment is due within 30 days of Foreside ship date. We do not ship COD orders.

DISCOUNTS:  Failure to pay in full within the terms of an invoice will result in the loss of all discounts.  A revised invoice will be issued at the full price. 

PRICES:  Prices are subject to change without prior notice.

RETURN CHECK FEE: $35.00

ACCOUNT PAYMENTS:  Foreside customers agree to pay all charges incurred for goods and services supplied, and all charges incurred must be paid per the credit terms on our invoices or, if none appear, payment is due immediately.  Payments not made by said date, or earlier, shall render the account delinquent and interest shall be charged at the rate of 1.5% per month, or 18% per year. Customer(s) further agree to pay all reasonable collection costs, attorney fees and court costs, as permitted by law, as such are incurred by Foreside, in the collection of amounts due.  Also, Foreside shall have the right to withhold further deliveries and/or sales to the Customer until past due balances are brought current, and shall have no liability whatsoever, from any direct or indirect loss suffered by the Customer in such event.

Terms and conditions are subject to change without notice. Not liable for printing errors or omissions.

PRODUCT TRAITS

HANDCRAFTED PRODUCTS:  Our handcrafted products are truly one of a kind.  Variations in color, form, and finish are expected and add to the individuality of each piece.

FOOD SAFE PRODUCTS:  Our food safe products are hand-wash only.

*OUTDOOR USE defined items can be enjoyed indoors or outdoors; lengthen their lifetime by providing protection from harsh elements. For Outdoor Use Planters and Accessories: all materials will naturally weather when introduced to the elements over time. For Outdoor Textiles: yarns are UV stabilized but do not guarantee a lifetime of colorfastness when exposed to outdoor elements.